IRIS response from my inquiry the other day
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Recently you requested assistance from VA. Below is our response.
If you wish to reopen this issue, you may do so within the next 14 days.
Thank you for allowing us to be of service to you.
Discussion Thread
Response via Email (Department of Veterans Affairs) 01/29/2014 04:22 PM
Dear Mr.
This is in response to your inquiry to the Department of Veterans Affairs (VA) dated January 21, 2014.
We are grateful for your service to our country.
We apologize for the delay in our response time, as we have been responding to an unusual influx of inquiries over the last several months. We appreciate your patience.
Our records indicate your claim was initially processed as a Disability Evaluation System (DES) claim, which was initiated on June 2, 2013, with multiple contentions. We received your compensation & pension medical examination results; however, we are awaiting your Service Discharge Papers (DD-214). Your date of claim is July 2, 2013, which is the day you became a Veteran.
Your claim is currently in the decision phase and is waiting for review by the rating team. If the rating team determines that we have all the required evidence needed, we will prepare a decision on your claim and notify you in writing.
Currently claims at the Seattle are taking about 15 months to complete. Please understand that these timeframes are only averages, and that your claim may take longer based upon the specifics of your claim and VA’s pending workload.
There is one additional phase: Notification Phase.
We apologize for the length of time it is taking to make a decision on your claim; however, we are currently experiencing a backlog of claims. The decision phase can sometimes be a lengthy process because we want to make sure every claim has a thorough review, as well as a fair and accurate decision.
Please be advised you can file a claim, check the status of appeals, compensation, and pension claims, upload evidentiary information, request letters, add dependents, update direct deposit and change of address thorough the eBenefits portal. This is a joint Department of Defense (DOD) and VA service that provides resources and self service capabilities to service-members, Veterans, their families, and caregivers.
Because eBenefits gives you access to your own personal information we must protect your privacy and your confidential information. We offer two levels of access: Basic and Premium. Additional information about eBenefits and the enrollment process can be found online at:
https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal.
In addition, our electronic records indicate a different phone number than what has been input into this inquiry. We have taken the initiative to update your phone number. Please inform us if this action was done in error.
Thank you for contacting us. If you have questions or need additional help with the information in our reply, please respond to this message or see our other contact information below.
Sincerely yours,