Its hard sometimes to remember every case is different because the overall process is the same; IDES or legacy.
In advance I am not sending this towards you two (Sascha & PEBLO11). I think the largest problem I have is reconciling that this is everything to me, and just another day to those I encounter in the process. (PEBLO’s, NCM, VA Rep’s, Call Center people, and all the rest). Sometimes I feel blown off and outright ignored. I have to remind myself that in truth it is just another day to them. Their job is to process people like me through this and they too are helpless before the system. Some of them even know this is everything to me but they can only do what they can do. Or the ever hated words “it is what it is”. I try to be fair and not burden them with my emo bs. But occasionally it bubbles to the surface. That why forums like this are important.
Thank you 2 for what you do here.